There’s a changing of the guard at British department store John Lewis, which has been undergoing change since May 2021.
The latest hire, Heena Mohammed, is the business’s new beauty lead, an ex-Net-a-porter employee with 16 years of experience at the online luxury retailer across ready-to-wear and beauty. Her latest role with the company was senior merchandiser before leaving for John Lewis last April.
“It’s obviously very different coming from doing digital strategies and then doing store strategies. But John Lewis is all about customers and so it’s building that trust and kind of layering everything around that customer proposition,” Mohammed told WWD in her first interview since joining the company.